SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of primetopselections.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of primetopselections.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I must admit, this facial cleanser is one of the best beauty tools I've added to my collection in recent times. Not only is it gentle on my sensitive skin, but it also does an amazing job at removing dirt and oil, leaving my face feeling fresh and clean. The compact design is perfect for travel, and I'm impressed with how infrequently I need to charge it. Using it has become my favorite part of my nightly skincare routine, and I've noticed fewer breakouts and more radiant skin since I started using it.
Initially skeptical about trying a new skincare gadget, I've been pleasantly surprised by this facial cleanser. The soft silicone bristles paired with the sonic vibrations make for a luxurious, spa-like experience right in my own bathroom. My skin feels thoroughly cleansed and soft after each use. It's also incredibly durable and the long-lasting battery means I don't have to worry about frequent charging. Definitely a worthwhile investment for anyone looking to enhance their skincare regime!
I've been using this facial cleanser for a couple of weeks now and it's honestly a game-changer for my skincare routine. The gentle yet effective vibrations offer a deep cleanse that leaves my skin feeling rejuvenated. It's incredibly easy to use and fits perfectly in my hand, making it effortless to maneuver around my face. The battery life is another huge plus – it just seems to last forever. I've noticed a significant improvement in my skin's texture and overall appearance. Absolutely thrilled with this purchase!
Since using this, I haven't had an ingrown hair, and the battery life is astounding, lasting 3 to 4 months before needing a charge.
The battery life is impressive. I've used it daily for three weeks and only recharged it as a precaution.
I haven't needed to charge them since the purchase. I use them every other day, and the battery life is incredible. It aids in exfoliation, though it's not a drastic change.
Probably the best purchase I've made for under $20. My skin has never been clearer, and it's only been 3 weeks. I wish it came with a travel case, but otherwise, it's a solid 9.5 out of 10 for me.
This is a fantastic product at a great price. The multiple settings are a plus, and it has noticeably improved my face cleansing routine.
I'm pleased with how it cleans my face, leaving it feeling refreshed.
Having used this face scrubber for a few months, it's an excellent and more affordable alternative to pricier silicone cleaners. The battery life is exceptional, requiring only one charge upon unboxing. It's gentle yet effective for exfoliation and is waterproof for shower use.