SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of primetopselections.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of primetopselections.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone with carpal tunnel and neck pain, cleaning the shower was always a dreaded task, but not anymore with this tool. It's easy to use and comes with all the necessary attachments for awkward spaces. It even easily cleans up bath crayons used by my son. My shower and tub look amazing, and my body is grateful for this purchase. I won't clean my bathroom without it again.
Despite its small size, this gadget does a great job at cleaning. You need to be gentle with it, as pressing too hard can stop it from spinning. I still use a pumice stone for some tough spots, but overall, this tool is fantastic. It has turned cleaning the bathroom from a chore into a fun activity and reduced my cleaning time significantly.
I really enjoy using this for cleaning tubs and sometimes floors. It's easy to clean after use and effectively cuts through soap scum and other messes. A single charge lasts long enough to clean the entire bathroom. It comes with several attachments and doesn't take up much storage space.
The spinning quality of this tool is impressive and reaches all corners of my bathroom. The various brush sizes are perfect for getting into small spaces. The battery life is sufficient to clean multiple rooms for about 20 minutes each. The large handle is really helpful for reaching higher areas.
I was amazed at how effectively this cleaned. Our bathroom needed a deep clean, and in just about an hour, it was spotless and looked new. The different brushes are great for various spaces, though the battery could last a bit longer. I had to recharge it briefly to finish cleaning.
Using this product on hard water stains on my shower door was really effective. The USB charger is convenient, eliminating the need for constant battery replacement. The various brush attachments are useful for cleaning different surfaces like tile floors. It even includes a bag for easy storage.
One flat pad is great for removing streaks on steel appliances. Other pads work well on countertops, and a smaller pointed brush is perfect for narrow spaces. This light scrubbing tool is great from the bathroom to the kitchen, making cleaning much easier.